Attention Paytm FASTag users: As of February 29, 2024, Paytm FASTag will no longer work with Paytm Payments Bank due to an RBI ban. However, Paytm assures continuous service through partnerships with other banks. If you still wish to close your Paytm FASTag, here’s what you need to know:
- Deactivating your Paytm FASTag is permanent. You won’t be able to reactivate it later and will need to get a new one with associated charges.
- Your security deposit and FASTag balance will be refunded within 5-7 working days, but a new FASTag might require additional fees.
- Currently, porting your Paytm FASTag to another bank or NETC is not possible. You’ll need to deactivate it and apply for a new one from another provider.
Closing Your Paytm FASTag Account:
Method 1: Through the Paytm App:
- Download the Paytm App
- Log in to your Paytm account with the mobile number registered to your FASTag.
- Search for “FASTag” on the app.
- Select “Manage FASTag” under the “Services” section.
- Choose the FASTag you want to close.
- Since the “Close FASTag” option isn’t directly available, tap the back button and scroll down.
- Select “Help & Support.”
- Choose “Need help with non-order related queries?” (chatbot).
- Select “I want to close my FASTag.”
- Select your FASTag VRN (vehicle registration number).
- Click “Close FASTag.”
- Choose your preferred browser (Chrome, Safari, etc.) to open a link.
- Select your FASTag VRN again.
- Choose the reason for closing your FASTag (e.g., service-related issues).
- You might be offered to contact Paytm customer support. You can try for a compensation or token of apology.
- Finally, click “Close FASTag.”
- You’ll receive a message confirming your closure request and stating the refund details.
- Your VRN will be marked as “Closure Initiated,” and you’ll receive an SMS notification.
Method 2: Through Paytm Customer Care:
- Call Paytm Customer Care at 01204456456 or 18001204210.
- Provide your mobile number linked to the FASTag and your vehicle registration number (VRN).
- The customer care representative will verify your information and process the closure request.
Additional Information:
- For a new FASTag, consider providers like IDFC First, ICICI, HDFC, Axis, Kotak, Airtel Payments Bank, Park Plus, etc. Choose one based on your needs for detailed statements, customer support, and offers.
- Remember to update your FASTag KYC before February 29th, 2024, to avoid deactivation. You can do this through the Paytm app or by contacting customer care.
- NHAI strictly enforces the “1 vehicle, 1 FASTag” rule. Ensure you don’t have multiple FASTags linked to your vehicle.
